Childcare Software Support

Our childcare software support plans help you get the most out of your EZ-Care system. We have the best support team in the industry and offer a variety of support plans designed to meet almost every organization’s budget and service requirements.

Choose the Support Plan that fits your needs.

comparison-maintenace comparison-full comparison-premium
Support Services
User Meetings Large Green Checkmark Large Green Checkmark Large Green Checkmark
E-Tips Large Green Checkmark Large Green Checkmark Large Green Checkmark
Knowledgebase Large Green Checkmark Large Green Checkmark Large Green Checkmark
User Forum Large Green Checkmark Large Green Checkmark Large Green Checkmark
Clients Only Web Site Large Green Checkmark Large Green Checkmark Large Green Checkmark
Client Advocate Large Green Checkmark Large Green Checkmark Large Green Checkmark
Call-the-President Hotline Large Green Checkmark Large Green Checkmark Large Green Checkmark
Product Updates
Product Updates & Enhancements Large Green Checkmark Large Green Checkmark Large Green Checkmark
Pre-Release Enhancements Not Available Large Green Checkmark Large Green Checkmark
Live Customer Support
Remote Access Support Not Available Large Green Checkmark Large Green Checkmark
Email Support Not Available Large Green Checkmark Large Green Checkmark
LiveChat Not Available Large Green Checkmark Large Green Checkmark
Phone Support Not Available Large Green Checkmark Large Green Checkmark
Toll Free Phone Support Not Available Not Available Large Green Checkmark
Emergency Phone Number Not Available Not Available Large Green Checkmark
24/7 Emergency Pager Notification (USA/Canada Clients Only) Not Available Not Available Large Green Checkmark
Support Availability
Telephone Support Hours Not Available Monday – Friday
8:30 A.M. – 7:30 P.M.
Eastern Time*
Monday – Friday
8:30 A.M. – 7:30 P.M.
Eastern Time
+ 24-Hour Pager*
Maximum Time to Call Back Not Available Same Day or
1 Business Day
2 Hours or fewer

*except on holidays
Email support and LiveChat during business hours only