Our support plans help you get the most out of EZ-CARE2 Childcare Management Software! EZ-CARE2 is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization's budget and service requirements.
Choose the Support Plan that fits your needs and budget.
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| Support Services | |||
| User Meetings |  |
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| E-Tips | |
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| Newsletters | |
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| Knowledge Base | |
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| User Forum | |
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| Clients Only Web Site | |
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| Client Advocate | |
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| Call-the-President Hotline | |
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| Product Updates | |||
| Product Updates & Enhancements | |
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| Pre-Release Enhancements | Not Available | |
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| Live Customer Support | |||
| Remote Access Support | Not Available | |
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| Email Support | Not Available | |
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| LiveChat | Not Available | |
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| Phone Support | Not Available | |
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| Toll Free Phone Support | Not Available | Not Available | |
| Emergency Phone Number | Not Available | Not Available | |
| 24/7 Emergency Pager Notification (USA/Canada Clients Only) | Not Available | Not Available | |
| Support Availability | |||
| Telephone Support Hours | Not Available | Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time* |
Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time + 24-Hour Pager* |
| Maximum Time to Call Back | Not Available | Same Day or 1 Business Day |
2 Hours or fewer |
*except on holidays
Email support and LiveChat during business hours only
