EZ-CARE2 Support Program Comparison

SofterWare offers the finest, most comprehensive support services available, with dedicated support professionals committed to your complete satisfaction. We offer support plans to fit the budget and level of service appropriate for your organization.

Premium Support – Our most comprehensive set of services with our highest level of priority response time, as well as extended hours of support availability.

Full Support – A lower-cost alternative for clients that still provides full access to our support professionals during normal business hours.

Maintenance Support – Enables clients, after their first year of purchase, to maintain their license agreement, receive software enhancements, and have access to our online support tools and some professional services.

Choose the Support Plan that fits your needs and budget.

Support Services
User Meetings
eTips
Newsletters
Knowledgebase
User Forum
User Voice - Suggest and Vote
Clients Only Web Site
Client Satisfaction Liaison
Call-the-President Hotline
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements	Not Available

EZ-CARE2 Support Program Comparison

Live Customer Support
Remote Access Support	Not Available
Email Support	Not Available
FAX Support	Not Available
Phone Support	Not Available
Toll Free Phone Support	Not Available	Not Available
Emergency Phone Number	Not Available	Not Available
24/7 Emergency Pager Notification (USA/Canada Clients Only)	Not Available	Not Available
Support Availability
Support Hours	Not Available	Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time*	Monday - Friday 8:30 A.M. - 7:30 P.M. Eastern Time + 24-Hour Pager*
Maximum Time to Call Back	Not Available	Same Day or 1 Business Day	2 Hours or fewer

* except on holidays
Email support during business hours only